Renting a storage unit in Texas has never been easier, thanks to our guide on the essential questions to ask a self-storage facility.
Finding the perfect storage unit goes beyond location and price. In Central Texas, where temperatures fluctuate and storms can appear suddenly, knowing what to ask a self-storage facility helps you protect your belongings and avoid hidden costs. Whether you’re storing household goods, business inventory, or vehicles, these essential questions will help you choose a secure and reliable storage solution that fits your needs.
Before you make your decision, grab a notepad and walk through this detailed checklist of questions to ask any self-storage facility in Texas.
About the facility
- What security measures are in place?
Security should be at the top of your list. Look for 24-hour surveillance cameras, fenced or gated perimeters with keypad access, individual unit alarms, and bright outdoor lighting. Ask whether there are on-site managers or security patrols. In Central Texas, where facilities are often spread out along highways, well-lit entry points and constant monitoring give you peace of mind that your possessions are safe day and night. - What are the access hours?
If you work irregular hours or travel frequently, find out whether you can visit your unit whenever you need. Some facilities limit access to business hours, while others, like Amy’s Attic, provide convenient extended or 24/7 gate access. Flexible hours matter if you store business inventory, equipment, or seasonal gear. - Is the facility climate-controlled?
Texas weather changes fast—from humid 100-degree summers to chilly, damp winters. Climate-controlled storage maintains a consistent temperature and humidity level to protect wood furniture, electronics, photographs, and fabrics from warping or mould. Always ask to see where climate-controlled units are located and how often systems are maintained. - Does the facility require or provide insurance?
Unexpected events can happen. Ask whether insurance is included in your rental or if you must provide your own coverage. Confirm what types of loss are covered (fire, theft, water damage, storm impact) and request a written summary of policy options. - What are the storage restrictions?
Every facility has limitations. Hazardous materials, explosives, perishable foods, and live animals are usually prohibited. Ask for a full list of banned items to avoid fines or eviction. - How often is the property cleaned and maintained?
A tidy property signals responsible management. Ask about trash collection, landscaping, pest control, and how quickly maintenance requests are handled. You can often gauge a facility’s standards just by walking the grounds. - Is the site well-lit at night?
Lighting affects both safety and comfort. Inspect lighting in hallways, parking areas, and entrances, especially if you plan to access your unit after dark. - Are there on-site managers or staff during open hours?
Facilities with employees on the property tend to respond faster to emergencies and deter theft. Ask if a manager lives on-site or if security patrols are scheduled throughout the week.
About the unit
- What sizes of units are available right now?
Storage sizes can range from small lockers for seasonal décor to large units big enough for a home’s contents. Ask about current availability, waiting lists, and the option to switch sizes later. Staff should help you estimate the space you’ll actually need. - Is vehicle, boat, or RV storage available?
For vehicles, confirm that spaces are paved, gated, and well-lit. Determine whether the option is covered or uncovered and if long-term outdoor parking is allowed. Amy’s Attic provides reliable vehicle storage at several Central Texas locations, including Temple and Moffat. - What is the total cost, including fees and deposits?
Beyond the advertised rent, some facilities charge admin fees, deposits, or required lock and insurance costs. Ask for a full written estimate. Knowing the exact amount helps you compare facilities accurately. - Is the lease month-to-month or long-term?
If you’re between homes or moving a business, flexible month-to-month terms can be ideal. Long-term contracts may offer discounts but reduce flexibility. Choose based on how long you expect to store your items. - Are there current discounts or promotions?
Facilities often reward customers for extended rentals or community service. Amy’s Attic offers specials for ISD employees, first responders, and military families—ask if similar programs are available. - Do you offer drive-up access units?
Drive-up units are perfect for heavy furniture or frequent visits, allowing you to load directly from your vehicle. Check the driveway width and slope to ensure easy access for trucks. - Are elevators or ground-floor units offered?
If your unit is upstairs, verify there’s an elevator or wide staircase. Ground-floor units cost a bit more but save time and effort for large loads. - Are loading carts, dollies, or docks available?
Ask whether you can borrow moving equipment. Many professional facilities provide flatbed carts, moving blankets, or loading zones to simplify the process. - Are units equipped with electrical outlets or lighting?
While not common, some facilities provide outlets for short-term charging or lighting. If you need to power tools or inspect inventory, check whether this feature exists.
About policies and procedures
- What is the payment schedule and grace period?
Ask about due dates, accepted payment types, automatic billing, and late-fee amounts. Online portals or autopay options are the easiest way to stay current. - What is the move-in and move-out process?
A clear process saves stress. Find out how much notice is required before vacating, whether deposits are refundable, and if a complimentary truck or trailer is offered. Amy’s Attic Self Storage provides a free move-in truck for new tenants to make relocation smoother. - Can I change units if my needs change?
Your space requirements might increase or decrease. Choose a facility that allows seamless transfers to a different unit size without heavy fees. - What pest-control plan is in place?
Ask which pest-control company services the property and how often treatments occur. Proactive prevention keeps rodents and insects away from stored goods. - What is the refund or cancellation policy?
If you leave earlier than expected, find out whether you’ll be reimbursed for unused rent. Transparent refund policies demonstrate customer focus. - How are rate increases handled?
Rates can change annually. Ask for written notice periods for adjustments and whether increases follow market averages or fixed percentages. - What happens if a payment is late or missed?
Understand exactly when a late fee applies, how many days before a lockout occurs, and the process before auctioning contents. Awareness prevents costly mistakes. - What is the emergency response plan?
Confirm how the facility contacts tenants during severe weather or incidents. Reliable communication—via text, phone, or email—ensures quick updates if emergencies occur.
Customer service and reputation
- Can I tour the facility and the exact unit?
A walkthrough shows you real-world conditions, including cleanliness, lighting, and accessibility. It also lets you meet staff and gauge professionalism. - What do reviews say about the facility?
Check Google, Yelp, and Facebook for consistent patterns in reviews. Positive feedback on customer service and cleanliness reflects reliability. - Is there customer support outside business hours?
If you work late or travel often, after-hours support can make a difference. Ask if phone lines or email are monitored daily. - How long has the facility been operating in Texas?
Established facilities with a long history in Central Texas demonstrate experience and community trust. Longevity often equals reliability. - Is the company active in the local community?
Amy’s Attic proudly supports local charities, school programs, and first responders. A facility engaged in its community usually values customers as neighbours, not just numbers.
Self Storage in Texas | Amy’s Attic Self Storage
Amy’s Attic Self Storage proudly serves Central Texas with secure, climate-controlled, and customer-friendly facilities. With six convenient locations, we provide residential storage for households and business storage for companies needing reliable extra space.
Whether you’re moving, renovating, or expanding, our team can help you choose the right unit for your budget and lifestyle. Visit amysatticss.com or stop by our Temple or Moffat locations to explore your options and discover how we make self-storage simple, secure, and stress-free.
